Frequently Asked Questions (FAQs) Our Support
Find answers to common questions and detailed insights about our services, policies, and processes to guide you through any concerns.
Who can I call for Lost & Found?
For lost items please call us at the number listed under Customer Service.
How can I change my reservation?
To change a reservation please contact us and have your reservation number available.
What is your cancellation policy?
Cancellation Policy, Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. Cancellations made less than 24 hours prior to pick-up are not refundable.
Refund Policy
Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded less a $5 administrative fee. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.
What if my flight is delayed?
Our local affiliates use flight tracking software in each market where we operate. We’ll know if your flight is delayed and can adjust pick-up time, but we strongly recommend you contact us directly as soon as you become aware of the delay so that we can update our information in the system.
Do you offer child safety seats?
Please for this service contact us.